Why is this program necessary?

Smart meters are designed to help conserve resources, offer rapid leak detection and help your local water district monitor these devises remotely. Installation can be required for a few reasons:

1. If a property does not have a meter, one must be installed so that utility can properly be monitor.
2. Just like most technology equipment, wear and tear can decrease the accuracy of these devices as they reach their shelf life.
3. There are continues innovations and upgrades being applied to our utility’s meters. Your district has dedicated resources to give you the most updated devices they deem necessary.

Do I have to be home at the time of the installation?

If your water meter is located inside your home, yes. An adult, 18 years or older, must be present at the time of installation. A wide range of time slots will be available to accommodate our customers’ busy schedules.

If your meter is located in a pit on the outside of your home, no. Our installers will come by your home to upgrade your meter with as minimal inconvenience to you as possible.

How long will the appointment take?

In most cases, the appointment will take less than 30 minutes. During this time the installer will replace your water meter and MIU and the water will be shut off.

Will I need to do anything to my home before the installer arrives?

Please secure all pets and clear space around the water meter located inside your property. Property owners with tenants will need to notify them of the installation appointment time and the brief interruption in water service that may occur.

How will I identify the installer?

The local water district has selected Saks Plumbing as the contractor who will conduct the water meter and MIU installations. Saks employees will carry badges with their name, title, signature and employee identification number and will be wearing Saks uniforms. They also will carry a letter confirming their affiliation with the local water department.

Is there a cost for the meter and MTU replacement?

There is no charge for the replacement of the meter; however, the accuracy of the new meter is factory tested and guaranteed to operate with American Water Works Association (AWWA) standards for accuracy. Conservation is the best way to limit any increase you may have. The older meters tend to run slower and may not be as accurate in measuring consumption

When will the program begin?

Details for your district's project can be found on our projects page.

Am I required to participate?

Yes. Participation in this program is mandatory. Water meters and MIUs are necessary for monitoring both leak detection and accurate billing of utility services. Your cooperation is greatly appreciated and will aid in the smooth completion of this important project.

When and how will I be contacted?

During the program period you will receive a notice from the installation contractor, Saks Metering to let you know when they will be in your area. The postcard will include instructions on how to set up your appointment.

More Information

If you have any further questions feel free to reach out via phone or email.